Message (email) "Uneditable content"

If you open an Email in Activator™ and see a red banner with the words "Uneditable content", you can check the following points in order to troubleshoot the problem before needing to contact the Activator™  support team.

Check if it was made in Bee Editor

1. Go to the Renditions area of your document in Vault.

2. If there is a file present called Email Editor then it's an indicator that this Email was not created in Activator but Bee Editor. Bee Editor emails are not editable in Activator.

Check the email source-code (Advanced)

1. Download the source document and open it in notepad or any other suitable text editor.

Activator uses the approved emails relation to a Design System in order to edit the content. If the contents are created in Activator, it will have an injected script to the respective fusion version. If these lines, as shown in the screenshot below, are not found, the Activator considers a document as non-editable.